At Star Galaxy Stores, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind during the holiday season.
1. Returns
- You may return your Christmas sweatshirt within 3 days of the purchase date.
- To initiate a return, please contact our customer service team at stargalaxystorez@gmail.com to receive a Return Authorization (RA) number.
- The sweatshirt must be unworn, in its original packaging, and in the same condition as received.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 2-3business days.
3. Exchanges
If you would like to exchange your Christmas sweatshirt for a different size or design, please contact our customer service team to arrange the exchange.
4. Shipping:
- Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service for returns to ensure the safe arrival of your item.
5. Damaged or Defective Items:
- If your Christmas sweatshirt arrives damaged or defective, please contact us immediately with photos of the issue. We will provide instructions for a return or exchange at no additional cost.
**Note:** Please make sure to carefully review the size chart before placing your order to ensure the perfect fit. Customized or personalized items are non-refundable unless there is a manufacturing defect or error on our part.
Thank you for choosing Star Galaxy Stores. We appreciate your business and wish you a joyful and festive holiday season! ๐๐
